Frequently Asked Questions

We are one of the leading machine suppliers in the UK, providing high-quality cosmetic equipment to a wide range of clients. As a trusted partner, we understand the importance of addressing our customers’ questions and concerns in a comprehensive and professional manner. Below you can find some of our most frequently asked questions.

Finding an accredited trainer for your machine is a crucial step in ensuring its proper operation and maintenance. At Lunar Lasers, we pride ourselves on our extensive network of certified professionals who are equipped to provide comprehensive training solutions tailored to your specific needs.

We are committed to providing comprehensive support for all products purchased through our channels. Our dedicated team of customer service professionals is available to assist you with any inquiries or issues you may encounter

Delivery of orders placed with us is typically completed within four weeks from the time we receive the order. Our efficient logistics and distribution processes ensure that customer orders are processed and shipped in a timely manner. We understand the importance of prompt delivery, and we make every effort to meet our stated four-week timeline. 

We offer safe and secure transport of our devices to customers worldwide. The centerpiece of our service is our white glove delivery, which is the preferred method for the majority of our shipments. 

Our lasers are backed by a standard 30-day warranty to ensure they meet the manufacturer’s specifications and are functioning properly.  Should any issues arise outside of the 30-day warranty period, we encourage you to contact us, as our team is available to provide assistance with any necessary troubleshooting or repairs.

To purchase a machine, customers are advised to visit our shop page. From there, they can click on the specific product they wish to order. Once the desired item has been selected, users should add it to their cart and then follow the on-screen instructions to complete the purchase. This straightforward process allows our customers to easily acquire the machines they require through our online platform.

Customers must be at least 18 years old to receive laser or skin treatments. For ages 14-17, a parent or guardian must be present during the consultation and first treatment, and must understand the procedure and aftercare. We do not recommend treatments for those under 12 due to hormonal changes during puberty.

When selecting a hair removal machine, it is essential to choose a device that can accommodate a wide range of skin types and hair textures. The ideal machine should be capable of effectively treating all skin tones and eliminating most hair types, regardless of their thickness or color. If you are uncertain about which machine would best suit your specific needs, we encourage you to reach out to us.

Purchasing a laser hair removal machine is a significant investment that requires careful consideration. From a formal perspective, the decision to acquire such a device should be based on a thorough evaluation of its potential benefits, costs, and long-term implications.

Laser hair removal can offer a more permanent solution compared to traditional methods, potentially saving time and money in the long run.

Cosmetic laser treatments have become increasingly popular as consumers seek non-invasive aesthetic solutions. These machines provide a range of services, from hair removal to skin rejuvenation, that are in high demand. You can build a profitable business.

Still Need Help?

If you are unable to find the answer you need, we encourage you to please reach out to us using the contact details provided below. Our dedicated team will be happy to assist you directly and provide the information or guidance you require. We value your time and feedback, and are committed to addressing your needs to the best of our abilities.